Subject - Watch Online! | Date | Download link | Handouts | VSys Voices: Planning for Emergencies, With MD Anderson Cancer Center (see case study) | September 19, 2024 | Download | Handout (PDF) |
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VSys Voices: Transform Your Data Visualization into a Data Story | August 15, 2024 | Download | Handout (PDF) |
VSys Voices: Fundamentals of Collecting Data for Impactful Storytelling | July 17, 2024 | Download | Handout (PDF) Assessment tool (blank) Assessment tool (sample) |
VSys Voices: Building a JEDI (Just, Equitable, Diverse & Inclusive) Volunteer Work Force | May 16, 2024 | Download | Handout (PDF) |
VSys Voices: Key Learnings from Recent Conferences | April 24, 2024 | Download | Handout (PDF) |
VSys Voices: Happy Volunteers = Retention. Keeping Volunteers Engaged | March 6, 2024 | Download | Handout (PDF) |
VSys Voices: Practical Tips and Tools for Your Next Recruiting Campaign | February 15, 2024 | Download | Handout (PDF) |
VSys Voices: Future Trends and How to Apply Them | January 18, 2024 | Download | Handout (PDF) Resources |
Subject - Watch Online! | Date | Download link | Handouts |
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Standard Operationg Procedures: Nuts & Bolts | November 8, 2023 | Download | Handout (PDF) |
Recruiting from First Contact to First Shift | October 19, 2023 | Download | Handout (PDF) |
Survey Measurement & The Volunteer Satisfaction Index (VSI) | September 28, 2023 | Download | Handout (PDF) |
Conducting Performance Evaluations for Volunteers | July 20, 2023 | Download | Handout (PDF) |
Data Storytelling Essentials for Volunteer Leaders | June 7, 2023 | Download | Handout (PDF) |
Healing Beats Program Overview | May 10, 2023 | Download | Handout (PDF) |
Professional Development for Volunteers and Their Managers | March 16, 2023 | Download | Handout (PDF) |
Considering Online Training for Volunteers Guest Speaker Paul Falkowlski, PhD |
February 16, 2023 | Download | Handout (PDF) HIPAA/PHI chart |
The Value of Volunteer Recognition for Morale | January 19, 2023 | Download | Handout (PDF) Presentation |
Subject - Watch Online! | Date | Download link | Handouts |
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Creating Volunteer Descriptions with Strong Foundations | November 17, 2022 | Download | Handout (PDF) Template |
"GAME ON!" Playing for Keeps with Volunteers | October 20, 2022 | Download | Handout (PDF) |
How to Hire a Volunteer Manager | September 21, 2022 | Download | Handout (PDF) |
How Boston Medical Center's Volunteer Team Uses Metrics (Boston Medical Center case study) |
July 13, 2022 | Download |
Handout (PDF) Sample reports (PDF) |
Integrating Metrics and Patient Experience | May 19, 2022 | Download |
Worksheet Worksheet (sample) |
Metrics and Data Storytelling | April 13, 2022 | Download | Handout (PDF) |
Recruitment: Problem-Solving Panel Discussion | March 11, 2022 | Download | Handout (PDF) |
VSys Voices: Collaborating to Build a Relevant Volunteer Program | February 17, 2022 | Download |
Handout (Excel template) Handout (PDF) |
Social Determinants of Health: What Are They, Why Do They Matter, What Can We Do? | January 21, 2022 | Download | Handout |
Subject - Watch Online! | Date | Download link | Handouts |
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Practical Advice On Volunteer Recognition: What, Why and How in 2021? | January 21, 2021 | Download | Handout |
Volunteers and Vaccination Clinics | February 18, 2021 | Download | Handout |
VSys Voices: How to Create Virtual Awards Ceremony | March 1, 2021 | ||
ROI | March 10, 2021 | Download | Handout |
VSys One Client Testimonials | April, 2021 | Download | |
Re-engaging Volunteers Post-COVID | May 12, 2021 | Handout | |
One Year Anniversary/Review of past topics | June 9, 2021 | ||
Recruiting New Way or the Highway | August 23, 2021 | Download | Handout |
VSys Voices: Rethinking how we train volunteers with Dr. Paul Falkowski | September 16, 2021 | Download | Handout |
VSys Voices: Using HCAHPS Surveys to Prove Volunteer Value | October 13, 2021 | Download | Handout Worksheet |
VSys Voices: Behavior-Based Interviewing for Reliable, Loyal Volunteers | November 10, 2021 | Download | Resource packet |
Subject - Watch Online! | Date | Download link | Handouts |
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Emergency Volunteering | November 15, 2020 | Download | |
Managing Up | October 14, 2020 | Download | |
Virtual Volunteering | September 23, 2020 | Download |
Karina Vargas, CAVS, CompTIA Project+ has over 20 years of experience in volunteer management in a variety of settings, she is no stranger to the world of giving and serving. She has experience at all levels of volunteering, ranging from working with Board-level professional volunteers to high school students wanting to get exposure to potential career paths. She spent over ten years managing volunteers for a large children s hospital in Southern California where she developed volunteer leadership programs, presented interactive customer service trainings, and provided expert-level technical and leadership support to their volunteer program. She worked closely with the VSys team to optimize her organization s use of VSys One, and her suggestions led to several improvements of VSys One software.
Karina is a Certified Administrator of Volunteer Services (CAVS) and holds a bachelor s degree in Human Services from California State University, Fullerton. In Fall 2021, after completing a certification in project management, she joined VSys One as a Solutions Architect. In this role she merges her healthcare volunteer management experience, her technical abilities, and her love for helping people and programs grow.
Roseanna Galindo, ECBA, CAVS, is a business analyst with 30+ years of experience in leadership in volunteerism, both in practice and in research. Her work, the "Development of the Volunteer Satisfaction Index (VSI): Construct Definition, Measurement, and Validity", was published in the Journal of Social Service Research. The VSI has been used worldwide by both scholars and professionals pursuing a deeper understanding of the volunteer experience.
Roseanna has administered volunteer programs in a variety of nonprofit industries. In her previous role as Director of Volunteer Services at Enloe Medical Center she was a patient experience leader who worked to establish the value of volunteer impact. She is also a VSys One superuser!
Roseanna was recently awarded a course certificate in Data Analytic Science through California State University, Chico and received an ECBA credential through the International Institute of Business Analysis. Roseanna earned her master's degree in organizational communication from CSU, Chico where she has been an intermittent faculty member for over 25 years.
Currently, Roseanna works with organizations to empower decision makers to better communicate with data. She is Principal at Periscope BPA and provides training in communicating with data through storytelling. She is a champion of data literacy, the human experience in healthcare, and volunteer leaders everywhere. Check out her blog at https://www.periscopebpa.com/blog-insighter.
Ms. Cardellino has extensive experience engaging volunteers and community forces for good. From the arena to the C-suite , she has expertise with a broad range of management, organization, and program development skills. She is called upon frequently to serve as a volunteer engagement pundit, coach, trainer, speaker, consultant, conservator, innovator, and conscience. Her current focus is strengthening volunteer leadership management and organization structures, from traditional top-down structures to self- governing sociocracies, especially digital visions and strategies.
For more than 13 years Joan managed a California Hospital Association statewide network of hospital volunteer programs reaching 100,000 volunteers. Her responsibilities included production of an annual conference and educational events; staffing the state's Committee on Volunteer Services; creating new products, seminars and/or publications; regular consultations with more than 400 member hospitals; and forming and maintaining strategic alliances, joint ventures and community partnerships at the local/regional/state/national/international levels to advance volunteerism in hospitals. Prior to her work in California, Joan served for 15 years as the director of volunteer resources at Abington Memorial Hospital in Pennsylvania; director of training and staff development, director of youth services, and regional branch administrator for the Southeastern Pennsylvania Chapter of the American National Red Cross, and service as a Peace Corps volunteer in Tunisia.
Joan holds a BA in sociology from Northeastern University; a graduate business certificate in health care administration and marketing from Temple University; a graduate business certificate in leadership development from UCLA (University of California, Los Angeles) Anderson Executive Education Center, and a certificate in fundraising from the Association of Fundraising Professionals. She has a Certified Administrator of Volunteer Services (CAVS) credential from the Association for Healthcare Volunteer Resource Professionals (AHVRP), and is an active leader of many professional associations including AL!VE (Association of Leaders in Volunteer Engagement), DOVIA Sacramento (Directors of Volunteers in Agencies), National Volunteer Caregiving Network, and the National Alliance for Volunteer Engagement.
Dana Litwin, CVA is a transformational coach, strategic advisor, and public speaker with a background in team building, environmental conservation and sustainability. She is known for her Priceless Advice series with tips for Volunteer Leaders.
Since 2002, Dana has guided organizations in the Bay Area, Silicon Valley, and nationwide to produce breakthrough volunteer and community engagement programs, as well as board and advisory committee development. She served for over eight years as the Volunteer Programs Administrator of the Open Space Authority of Santa Clara Valley, where she produced large scale public events, redesigned volunteer/outreach program policies and procedures, trained volunteers and staff, build partnerships and relationships to further volunteer opportunities and fundraise, and represented the organization at public events and conferences.
Drawing upon 20+ years in improv theater, Dana delivers innovative, humorous and engaging keynote addresses and seminars, in addition to customized training, educational materials and multimedia presentations. Ms. Litwin has a BA in Music and Jazz Studies from Sonoma State University. She is a Certified in Volunteer Administration by the by the Council for Certification in Volunteer Administration (www.ccva.org) and is an active leader of many professional associations including AL!VE (Association of Leaders in Volunteer Engagement) where she served as the President of the Board of Directors and the National Alliance for Volunteer Engagement where she serves as a Facilitator.
Todd McMullin finished his degree in Non-profit Business Administration in 1993 and embarked on a journey to improve the world. Within 3 years he had founded a United Way chapter, a Volunteer Center, and a software company focused on volunteer recruiting & management.
Following 9/11 he founded the Disaster Help Network (DHN) which ultimately provided volunteer systems and consulting that covered 35% of the US population, including metro Dallas, Phoenix, Tucson, and over 100 chapters of the Medical Reserve Corps and Citizen Corps. DHN was the official response system for Florida and Alabama during the '04 hurricanes.
Todd has designed, deployed or supported volunteer engagement systems for the Smithsonian Institution, USO, Disney Worldwide Services, multiple state governments and hundreds of schools, NGO's and shelters.
In 2007 he co-founded the Association for Leaders in Volunteer Engagement (AL!VE) and in 2017 helped organize the National Alliance for Volunteer Engagement. He has become an outspoken advocate for peer-to-peer engagements that are self-assessed and networked so that communities can grow organically from within. Todd brings experience with multiple volunteer management software solutions and an overall vision for the future of volunteerism to the Voices.
Digital Care Circles: The Future in Volunteering?
A chance encounter with volunteering legend Susan J. Ellis in a New York City hotel lobby during the 1997 Points of Light conference sets the stage for the start of this three-part series on Digital Care Circles: The Future in Volunteering?
In this feature series, author Todd McMullin with Dana Litwin and Joan Cardellino first explain the concept of Digital Care Circles and why they go beyond peer-to-peer engagement by helping volunteers create and manage their own care circles of peers around the people, causes, topics and communities they care about. Later in the series, additional articles by McMullin, Litwin and Cardellino will expand on socialized outcome measuring, the science behind modern trends, meta-governance, the national platform concept and how to do all of this while harnessing, focusing, measuring and managing collectively and collaboratively.
The authors promise a deeper dive into ways we can all work together to bring these new ideas to fruition. And they suggest some pathways forward for Volunteer Engagement Leaders to consider as we transition programs to a new way of thinking.
Download the PDF article here, or you can read this article in its entirety on the Engage website.
Transforming To Digital Care Circles
Global Giving Platform Introduction
New tools for Measurement
EveryoneReady.info: Trainings for Volunteer Managers
CyberSeniors.org Resources for engaging older volunteers virtually
energizeinc.com Energize: Management Resources for Directors of Volunteer Programs
volunteeralive.org Al!ve - Association of Leaders In Volunteer Engagement
engagejournal.org/ Engage: The global voice of leaders of volunteer engagement
all4engagement.org National Alliance for Volunteer Engagement