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Enloe's Volunteer Services Department was utilizing Microsoft Access as a Volunteer Database. At that time, Enloe Medical Center had approximately 350 volunteers. Access was limiting as a volunteer database and made it difficult to track a volunteer's placement, especially if the volunteer had multiple assignments. Access did not allow a volunteer's schedule to be tracked electronically and all scheduling was done in paper format as was all tracking of volunteer training and JCAHO requirements. Access' queries limited how quality data could be retrieved from the database resulting in less accurate data reported to the organization. Using Access as a database was also visually frustrating as it created a list of volunteers to scroll through instead of typing in a name to search.  Hours were not able to be tracked through Access.

View the case study here.