Message types

The options here will depend on what message types have been configured under Incoming messages in the Setup panel.

Message origins

If you have configured incoming messages from more than one source - SMS/text messaging, touchscreen/kiosk or VSys Live - you will be able to narrow those sources with this filter.

Statuses

Allows you to select items you have read, not read, dealt with or suspected spam - Handled, Read, Spam, Unread.

Sent between

Select a date range for the messages you would like to see.

Edit

Edits the message itself.

See conversations

Shows all incoming and outgoing messages for this person.

Edit sender

Opens the Profile Editor for the message's sender.

Change status

Changes the status of this message to Unread, Read, Handled or Spam.

Send a letter

Merges a letter to the sender of this message.

Delete

Deletes just this message.

See tracked changes

Opens up this message's change history. Only available if tracing is enabled.

Select

Choose All, None or Reverse the checkboxes for all visible messages.

Selected messages

Change the status of all messages, delete them all, or send a letter to all of their senders.

Match to a person

Available only if VSys was unable to locate the sender in the database, this lets you tell VSys who the sender was so that this message appears in that person's history. Note: if VSys can identify the e-mail or mobile number with a person's information it will automatically match it.