We stand by our volunteer management software, and understand that it takes more than an e-mail or a "look it up in the manual" note to figure things out sometimes. And we want you to be able to get the most out of VSys One.
Call us toll-free from the US or Canada, (866) 244-1187. From elsewhere, +1 (518) 618-0746.
Our support hours: Monday through Friday, 9am to 6pm ET.
You can also reach us by e-mail, support (at) VSysOne.com. If it's outside our regular business hours and nobody answers on the tech support hotline, e-mail us: it's not unusual for someone to be up coding at all hours of the night and on weekends.
Holidays
The support desk is closed on the following days in 2013; just like on the weekends and other odd hours, you've still got a decent chance of finding someone answering e-mails if you're patient.
- December 31, 2012 through January 1, 2013 (New Year's)
- January 21 (Martin Luther King day)
- February 18 (President's Day)
- May 27 (Memorial Day)
- July 4 (Independence Day)
- September 2 (Labor Day)
- October 14 (Columbus Day)
- November 28 and 29 (Thanksgiving)
- December 24 and 25 (Christmas Eve and Christmas)
- December 31, 2013 and January 1, 2014 (New Year's Eve and New Year's Day)