How much does it cost? I don’t see it on your website…
We don’t put the pricing on our website – not because we’re hiding it, but because it varies based on your organizational needs. Once we know your requirements, we’ll give you a quote on the costs and the services you’ll need/want. Discounts are available for bulk license purchases. And we never – ever - charge you based on the number of volunteers you want to track: we don’t want to penalize you for being successful!
How secure is my data?
The primary VSys One database sits on your server, in your IT department, under your control, and no outside access is ever made to that data by us or our programs. Selected aspects (background check requests and results, medical information) of the information in your database can be encrypted within VSys.
How can we import our existing data?
VSys can import data from a wide variety of sources using the Interactive File Importer. For Volunteer Works, Volgistics and Raiser's Edge users, we have some special tools which can be used to bulk import all of your data for you, and we do this for no charge. For other solutions, VSys One can import data as well and if needed, we can assist typically for a nominal fee based on the complexity of the data being converted.
Is VSys One Windows- or web-based?
Both! (But you always control your own data in your own IT department). Your staff will use the Windows interface exclusively as it provides the vast majority of the software’s functionality. Any number of users can simultaneously access VSys, subject to the number of licenses you’ve purchased. Volunteers can use either the web or kiosk (touchscreen) interfaces to sign in and out, update their information, see their assignments, etc. VSys Web is entirely optional, but included with your license. VSys Live is an add-on module that can be used to give your volunteers real-time access to their schedule, signup for jobs, hours entry, and other information.
What kind of support do you provide?
By phone, e-mail and web – with US-based staff on the other end of the line who know how to use our software and how to help you run your organization. Training is available on-site and via the web (GoToMeeting); four hours of web-based training is included when you sign up. The first twelve months of support comes with no charge, and includes software upgrades, too. For years two and beyond, you receive the same support at 20% of the initial licensing price per year. Support and maintenance are optional – you can use the software forever – but we think you’ll appreciate the support and updates enough that you’ll want to continue.
Can I get an evaluation copy?
Absolutely! We’ll do an online web demonstration first, this is the best way to have an interactive discussion to show you the features most important to you and get you started. Once you have seen a demonstration, we can provide a 30-day trial with no obligations.